Case Study

Enterprise IT Ticketing, Asset Management & Cost Tracking Modernization

Las Cruces Public Schools · New Mexico, USA

District-Wide IT Service Management and Operational Visibility

01 - Project Overview

Modernizing IT service delivery across 40 campuses.

Las Cruces Public Schools engaged Smart Fusion to replace a legacy IT management environment with a modern, cloud-based enterprise platform capable of supporting ticketing, asset management, cost tracking, reporting, and service delivery across 40 campuses serving approximately 22,500 students and 3,200 employees. The initiative focused on improving operational visibility, reporting accuracy, and district-wide service management.

02 - The Challenge

A fragmented IT environment limiting visibility.

  • Managing 25,000 to 35,000 technology assets across 40 campuses
  • Supporting multiple departments from a single platform
  • Eliminating fragmented tracking processes and spreadsheets
  • Improving reporting, analytics, and SLA visibility
  • Strengthening financial transparency for grant-funded programs
  • Enabling secure authentication and role-based access district-wide
03 - Solution Delivered

A unified ITSM platform built for scale.

Eight integrated capabilities, deployed as a single cloud environment for the district.

01

Enterprise Ticketing System

Centralized incident, request, change, and problem management.

02

Asset Management Platform

Lifecycle tracking for district technology assets.

03

Cost Tracking Module

Visibility into labor, maintenance, asset, and funding costs.

04

Reporting & Analytics

Real-time dashboards and exportable reports.

05

Azure AD Integration

Secure SSO and role-based access control.

06

Data Migration

Asset migration from legacy environment.

07

Knowledge Base

Self-service support resources.

08

Training & Documentation

Administrator, technician, and end-user enablement.

04 - Solution Architecture

One platform. Six modules. District-wide reach.

Smart Fusion ITSM Architecture Cycle
05 - Implementation Timeline

A structured six-phase rollout.

System Implementation Timeline
06 - Results & Impact

Measurable scale, district-wide.

40
Campuses Supported
22,500
Students Served
3,200
Employees Supported
25K–35K
Assets Managed
6
Administrative Users
34
Service Fulfillers
5
Departments Supported
Centralized
Reporting Capability
Azure AD SSO
Authentication Method
07 - Before & After

From fragmented operations to unified service delivery.

Transition to a Unified ITSM Platform
08 - Tools & Technologies

The stack behind the modernization.

Cloud SaaS Platform IT Service Management Asset Management Cost Tracking Reporting & Analytics Azure Active Directory Single Sign-On Knowledge Base Workflow Automation Role-Based Access Control Data Migration
09 - Project Snapshot

At a glance.

Client
Las Cruces Public Schools
Industry
K-12 Education
Location
Las Cruces, New Mexico
Engagement Type
Enterprise IT Modernization
Scope
Ticketing, Asset Management, Cost Tracking, Reporting
Deployment Model
Cloud-Based SaaS
Coverage
District-Wide, 40 Campuses