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Case Study / Public Sector
Digital Workplace Transformation

Modern Employee
Intranet.

Larimer County Department of Human Services

Prepared by
Smart Fusion
Sector
SLED
Region
Colorado
Model
SaaS
SSO
Okta
01

Project Snapshot

Client
Larimer County Department of Human Services
Project
Modern Employee Intranet Transformation
Deployment Model
Cloud-Based SaaS
Authentication
Okta Single Sign-On
Accessibility Standard
WCAG 2.1 Level AA
Support Model
Multi-Year Managed Service
User Population
500 to 2,700 Employees
02

Executive Summary

Larimer County Department of Human Services sought to replace its legacy intranet platform with a secure, scalable, and mobile-friendly digital workplace solution.

Smart Fusion delivered a modern employee intranet centralizing communications, knowledge management, employee engagement, and governance while meeting stringent public-sector compliance requirements.

The project delivered a fully operational platform supporting field and office-based staff across the department, with a foundation for future county-wide adoption.

Diagram
Challenge to Solution to Outcome
Challenge to Solution to Outcome diagram
03

Smart Fusion Scope of Services

A unified architecture connecting communications, departments, training, resources, services, and analytics into one secure employee experience.

Diagram
Employee Intranet Platform Architecture
Employee Intranet Platform Architecture
04

Key Deliverables Matrix

Diagram
Project Deliverables Capability Matrix
Project Deliverables Capability Matrix
Foundation

Secure cloud SaaS, governed by design.

Centralized communications, governed content, and compliance controls aligned to public-sector requirements.

05

Employee Digital Journey

Diagram
Employee Digital Journey Map
Employee Digital Journey Map
06

Implementation Timeline

Diagram
Project Implementation Timeline
Project Implementation Timeline
07

Results & Impact

A measurable transformation across communications, accessibility, governance, and mobile enablement.

Diagram
Project Impact Framework
Project Impact Framework
Unified Digital Workplace Deployed
Legacy Content Migrated and Reorganized
Mobile Access Enabled for Field Personnel
Emergency Notification Capability Activated
Automated Content Governance Implemented
Employee Engagement and Analytics Tools Deployed
Security, Accessibility, and Compliance Controls Established
Final Outcome

Scalable, Compliant, and Mobile-Ready Employee Intranet Platform Supporting Up to 2,700 Staff